Amazon — Policy Change

Executive Summary

Amazon launched Amazon One, a contactless palm-scanning payment system at its Go cashierless stores, later expanding it to all 500+ Whole Foods locations by 2023. The system captured palm prints and underlying vein structures to create biometric identifiers. Human rights groups raised concerns about potential data sharing with law enforcement and the irreplaceable nature of biometric data if breached. Amazon faced a class action lawsuit in New York City for allegedly failing to provide adequate notice under the city's biometric surveillance law.